- Shipping Information
We offer FREE Shipping on ALL of our products
Orders are generally shipped from our warehouse next day after full payment is received.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Your personal information could be collected while you visit our website, send us correspondence email, or when you have contact with us in person. No personal information will be collected by us without your consent. We consider that your consent is granted when you complete the fields necessary to facilitate a transaction through this website.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Toll IPEC and Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service representative.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution center can dispatch all goods efficiently at all times.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
We Don’t Ship Any Item To:
WA: 6740, 6743
No Large Items To:
NT: 0800 – 0999
QLD: 4450 – 4499, 4680, 4700 – 4805, 9920 – 9959, 4806 – 4899, 4900 – 4999
WA: 6215 – 6699, 6700 -6799